Safe & Secure

u8bd's Privacy Policy

A fully transparent account of how safe your personal information is with us and how we use it.

Last updated: January 2026

Important Notice: This privacy policy applies to all collection and processing of information related to the use of the u8bd platform. By using this platform, you are considered to have given your consent to the terms of this policy.

1 Introduction & Scope of Policy

u8bd is a trusted online casino and sports betting platform, committed to providing a safe and entertaining environment for players in Bangladesh. This privacy policy explains in detail how we collect, store, use, and where necessary share your personal information with third parties.

This policy applies to all individuals who use our services through the u8bd website, mobile version, or any other channel. It is in effect whenever you create an account, log in, play games, place bets, or carry out financial transactions on our platform.

We believe that transparency around information is the foundation of a healthy platform-user relationship. That is why we have tried to present this policy in clear, easy-to-understand language.

2 What Information We Collect

u8bd collects different types of information for different purposes. The categories of this information are detailed below:

2.1 Registration & Identity Information

  • Full name (in Bengali or English)
  • Date of birth (for age verification — minimum age 21)
  • Valid email address
  • Mobile number (Bangladeshi number preferred)
  • National ID (NID) or passport number (where applicable)

2.2 Financial Transaction Information

  • bKash, Nagad, Rocket, or Upay mobile banking number
  • Bank account details (for bank transfers)
  • Deposit and withdrawal history
  • Transaction amounts and timestamps

2.3 Technical & Usage Information

  • IP address and device information
  • Browser type and operating system
  • Session time and location data
  • Platform usage patterns and gaming history
  • Data obtained from cookies and similar tracking technologies

2.4 Communication Information

When you contact our customer service team via live chat or email, details of that conversation may be recorded. This is done to improve our service quality and to provide you with better support in the future.

3 Purpose of Data Collection

u8bd uses your personal information only for specific and legitimate purposes. We never collect your information unnecessarily or sell it to third parties. The main purposes for which information is used are set out below:

3.1 Account Management & Security

We use your identity information to create, manage, and secure your account. This is essential for preventing unauthorised access and detecting fraudulent activity.

3.2 Financial Transaction Processing

Financial information is used to correctly process your deposit and withdrawal requests. This information is essential for completing transactions via bKash, Nagad, Rocket, Upay, or bank transfer.

3.3 Age Verification & Responsible Gaming

Our platform is for individuals aged 21 and above only. We use date of birth information to ensure that minors are not able to use our services.

3.4 Service Quality Improvement

By analysing your usage patterns, we continuously work to improve the platform's performance, gaming experience, and customer service quality.

3.5 Compliance with Legal Obligations

We are required to retain and process certain information in order to comply with applicable laws and regulations, such as anti-money laundering rules.

4 Data Security Measures

u8bd uses industry-standard technical measures to ensure the security of your information. The key elements of our security framework are:

  • SSL Encryption: Every connection is encrypted using SSL/TLS technology, so that third parties cannot read your data while it is being transmitted.
  • Encrypted Data Storage: Sensitive information, particularly financial and identity-related data, is stored on servers in an encrypted state.
  • Firewall & Intrusion Detection: Our servers are protected by advanced firewalls and intrusion detection systems.
  • Access Control: Only authorised staff have access to the information they need, and all access is logged and recorded.
  • Regular Security Audits: Our systems undergo regular security audits so that any vulnerabilities can be quickly identified and addressed.

However, transmitting information over the internet is never completely secure — we are unable to guarantee 100% security. We therefore ask you to keep your password confidential and to sign out of your account after logging in on an unfamiliar device.

5 Sharing Information with Third Parties

u8bd never sells your personal information. However, in certain specific situations we may share information with trusted third parties. The legitimate reason for sharing information in each case is explained below:

5.1 Payment Processors

The necessary information is shared with the relevant financial institutions to complete mobile banking services such as bKash, Nagad, Rocket, and Upay, as well as bank transfer processes. They have their own privacy policies and are legally bound not to use this information for any other purpose.

5.2 Technology & Service Partners

We work with specific technology partners to operate the technical functions of our platform. Strict confidentiality agreements are maintained with these partners and they may only use your information for the purposes specified in the agreement.

5.3 Legal Authorities

We are required to provide necessary information under applicable laws of Bangladesh, court orders, or valid requests from government authorities. In such cases, however, we provide only the minimum information required.

5.4 Business Transfers

In the event of any future business merger or acquisition, you will be duly informed before user information is transferred, and protection equivalent to this privacy policy will be ensured.

6 Cookies & Tracking Technologies

u8bd uses cookies and similar tracking technologies on our website. Cookies are small files stored in your browser that help us remember your previous preferences and improve our service.

6.1 Essential Cookies

These cookies are essential for the basic functionality of the platform. They are used to maintain login sessions, store security tokens, and keep core navigation working. Disabling these cookies will prevent the platform from functioning properly.

6.2 Functional Cookies

These cookies remember your preferences and settings, such as language selection or display preferences, so you do not have to re-enter the same information each time.

6.3 Analytics Cookies

Analytics cookies are used to collect statistics on website usage. This information is collected anonymously and helps improve service quality.

You can control or disable cookies by changing your browser settings. Please note, however, that disabling certain cookies may limit the functionality of the platform.

7 Data Retention Period

u8bd does not retain your information indefinitely. The retention period depends on the type and purpose of the information:

  • Account Information: For as long as the account is active and, after closure, in accordance with the applicable legal retention period.
  • Financial Transaction Records: For the period prescribed under applicable financial regulations.
  • Communication Records: For a reasonable period for customer service quality control and legal requirements.
  • Technical Logs: Typically retained for up to 90 days.

After the designated period, information is securely deleted or anonymised so that you can no longer be identified.

8 Your Rights

As a u8bd user, you have a number of important rights over your own information. We treat these rights with the utmost importance:

8.1 Right to Access

You may request at any time to know what type of information we hold about you. We are required to provide you with this information within a reasonable time.

8.2 Right to Rectification

If any information stored in your account is incorrect or incomplete, you may request that it be corrected. We will complete this correction promptly and effectively.

8.3 Right to Erasure

In certain circumstances you may request that your information be deleted. Please note, however, that due to legal obligations or ongoing disputes, some information may not be possible to delete before the designated period has passed.

8.4 Right to Restrict Processing

In certain cases you may request that the processing of your information be restricted, for example while a dispute about the accuracy of the information is ongoing.

8.5 Right to Lodge a Complaint

If you have any complaint about the handling of your information, please contact us first. We take all complaints seriously and aim to resolve them as quickly as possible.

To exercise any of the above rights, contact our support team: [email protected]

9 Protection of Children & Minors

u8bd strictly ensures that this platform is for adults aged 21 and above only. We do not knowingly collect personal information from any minor.

Age verification is a mandatory step in the registration process. If any user is found to be a minor, their account will be closed immediately and any information collected will be securely deleted.

If you suspect that a minor is using this platform without your knowledge, please contact us immediately.

10 Policy Changes & Updates

u8bd may update this privacy policy from time to time. This policy may be revised due to changes in services, legal requirements, or technological developments.

If any significant changes occur, we will notify you by email or via a notice when you access the platform. The "Last updated" date shown at the top of the policy always indicates the date of the most recent version.

Continued use of the platform after an update will be taken as your acceptance of the revised policy. We therefore recommend that you review this policy regularly.

11 Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, do not hesitate to contact us. u8bd's customer service team is available seven days a week, 24 hours a day, in both Bengali and English.

Ways to contact us:

After receiving a privacy-related complaint, we will investigate within a reasonable time and provide you with a detailed response. Our goal is to maintain the highest standards of data protection for every user and to build a long-term relationship based on trust.

u8bd has always believed that your privacy is not merely a legal obligation — it is our ethical commitment. Every piece of information you share with us is held in trust.

Related Policies & Information

See the pages below for our other policies and information: